HIVE HELP CENTER · YOUR NEXT STEP, MADE CLEAR
A little guidance.
A lot you can do.
Build your website, make it yours and keep things moving. Clear instructions, real HIVE screens and a person to call when you need one.
Start small. Save your progress. Come back whenever you need a hand.
New to HIVE? Start here →START HERE
From your first sign-in
to your own website.
Follow these in order, or pick up where you left off.
Frequently needed guides
Find your next step
39 guides
Create and access your HIVE account
Create your sign-in, recover access and understand how your account relates to your websites.
Read the guideCreate your first website
Turn business information, a template and your Brand Kit into a saved website you can preview and publish.
Read the guideConnect your AI agent to HIVE
Understand the local developer preview, supported draft tools and how an approved connection is verified.
Read the guideConnect your custom domain
Connect a domain you own while preserving email, unrelated DNS records and your saved website.
Read the guideAdd and edit products
Create a complete listing with options, photos, stock and search previews, then control where shoppers can see it.
Read the guideConnect PayPal to your store
Connect your own sandbox seller account, review permissions and check whether HIVE considers it ready.
Read the guideUnderstand your dashboard and choose a website
Find the right workspace, live address, saved changes and next steps before editing.
Read the guideUpdate your logo, colors and fonts
Keep a consistent identity across your website while leaving your HIVE dashboard appearance separate.
Read the guideEdit text, images, navigation and pages in Studio
Use the visual editor to refine your saved website without rebuilding it from a template.
Read the guideUnderstand page allowances and Pages+
Give each website the pages it needs without mixing allowances between sites.
Read the guideSave, preview, publish and update your website
Understand exactly when saved work becomes visible to visitors.
Read the guideRecover from conflicting or unsaved edits
Keep your work when another tab or person has saved a newer version.
Read the guideSet search titles, descriptions and share images
Preview how each page may appear in search results and shared links.
Read the guideRead, reply to and handle website inquiries
Keep customer messages attached to the correct website and conversation.
Read the guideAsk Keystone for help without losing your place
Get human assistance with setup, design, domains and account questions.
Read the guideConnect Stripe to your store
Understand the supported sandbox seller connection and readiness checks.
Read the guideConnect Square and choose a location
Authorize a sandbox Square seller for payments without moving your product catalog.
Read the guideConfigure shipping origin, packages and delivery options
Give HIVE defensible package information and clear shopper shipping choices.
Read the guideUnderstand merchant-funded postage
Keep your shipping wallet, label purchases and shopper shipping charges separate.
Read the guideConfigure sales tax collection
Tell HIVE where and when you collect tax, then review retained calculations and reports.
Read the guideManage stock and measurement units
Record stock changes clearly and keep reserved items safe.
Read the guideControl drafts, visibility and archived products
Decide which listings shoppers can discover while retaining product history.
Read the guideCreate and use discount codes
Offer a percentage discount and verify its effect on the merchandise subtotal.
Read the guideProcess orders and understand their states
Keep payment, fulfillment, cancellation and tracking separate.
Read the guideRefund payments and return stock deliberately
Issue a full or partial refund without confusing money, postage or inventory.
Read the guideFind confirmations, receipts and tracking
Understand what shoppers receive and how to save a receipt.
Read the guideRead store reports and export results
Use consistent dates, filters and definitions when reviewing sales, refunds and tax.
Read the guideCreate, brand and download a QR code
Make a reusable QR image with an editable destination and useful placement context.
Read the guideChange, duplicate, pause or archive a QR code
Keep printed codes useful while managing destinations and independent campaigns.
Read the guideUnderstand QR activity and export reports
Read anonymous request patterns without mistaking them for identified people or sales.
Read the guideManage plans, invoices and website upgrades
Keep HIVE subscription charges separate from your store’s customer payments.
Read the guideProtect your account and understand permissions
Use the correct role and keep private customer information private.
Read the guideFind a missing feature or unavailable button
Distinguish plan, permission, setup and preview limits.
Read the guideFix changes that are not appearing on your website
Compare the draft, published version and visitor address before repeating updates.
Read the guideFix missing images and incorrect links
Check saved media, page destinations and published output.
Read the guideTroubleshoot domain verification and HTTPS
Find the correct DNS host and resolve pending connection states safely.
Read the guideDisconnect a domain or remove it from the list
Retain history and the website while retiring a custom address.
Read the guideTroubleshoot checkout and payment problems
Recover safely without creating another charge or losing the cart.
Read the guideHIVE glossary
Plain-language meanings for the words you will see while building and running your website.
Read the guideBEFORE YOU LAUNCH
One last look.
A confident next step.
Publication and store selling have separate checks. Test each part that applies to your website.
- Review every page, link and contact detail.
- Check your phone layout and keyboard navigation.
- Confirm image rights and truthful business copy.
- Save, preview and explicitly publish the intended version.
- Verify your address and HTTPS.
- For stores, confirm payment, shipping, tax and policy readiness. Sandbox is test-only.
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