Before you start #
Availability and permissions
- Website or catalog editing permission as appropriate.
Have these ready
- Identify the affected page and whether the problem is in the draft or public version.
What to do #
- Open the saved page in Studio or the product in Edit product. Confirm an image is selected and that you have access to it.
- Replace unavailable imagery with an owned/licensed file using the native image control. For products, use supported JPG, PNG or WebP uploads rather than a private dashboard image URL.
- Review image alt text and crops at desktop and mobile sizes. A missing-photo fallback is not an actual product photo.
- Check links against the intended saved page or published destination. Avoid copying private preview, attachment or order-status URLs into public navigation.
- Save, reopen and preview. For website design changes, explicitly update the live site after review.
What to know #
Private media remains authorization-protected; copying its URL into a public page does not make it a public asset. Use the supported publishing/media workflow.
What success looks like #
Images load, links reach meaningful supported destinations and the saved page reopens correctly.
If something goes wrong #
- Still broken? Send support the public page and element description, not signed private-media links.
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