Before you start #
Availability and permissions
- Access to edit or review the relevant website.
Have these ready
- Keep unsaved work and note the exact page and changed text or image.
What to do #
- Confirm the website selector and the visitor address. A HIVE dashboard URL, private preview and public website are different locations.
- Reopen the saved draft. If your change is missing there, resolve the save first.
- If the draft is correct but the public site is old, check Unpublished changes and review the explicit Update live site workflow.
- Open the published address in a private tab. Check both the temporary and main custom-domain address if a domain was recently activated.
- For product price or stock changes, check saved Store products data and listing availability rather than publishing decorative page text.
- If the wrong content persists, contact support with the page URL, expected text and the publication status.
What to know #
A successful preview does not publish. An optional Keystone review request also does not publish.
Search results and social share previews can update later than the website itself.
What success looks like #
You can identify whether the problem is saving, publication, address routing or a third-party preview cache.
If something goes wrong #
- Do not reset the design or republish repeatedly while a save/publication error is unresolved.
To share a specific section, use the # link beside its heading and copy the address. To save or print this guide, use your browser’s Print command.