Before you start #
Availability and permissions
- Access to the website or product you were editing.
Have these ready
- Leave the editing tab open and keep a separate copy of important unsaved text.
What to do #
- Read the save error. If it mentions a newer revision or conflict, stop saving repeatedly.
- Copy your intended wording and note affected pages, images or options. Avoid refreshing until you have preserved that work.
- Close duplicate editing sessions when safe. Reopen the newest saved version in the original workflow. In the product editor, Reopen saved version replaces unsaved entries with the saved product.
- Compare the current version with your intended changes. Reapply only the changes you still want and save again.
- Reopen once more and preview before publishing. If the problem continues, use I need help! or contact support with the visible error and page name.
What to know #
A stale-save check protects another person’s newer work. An agent must also use the returned current revisions rather than forcing an old project over a new one.
What success looks like #
Your intended changes are saved on top of the current version without losing somebody else’s work.
If something goes wrong #
- Do not reset the template, delete the website or start a duplicate workspace to resolve a conflict.
- For a network failure, confirm whether a save completed before retrying a larger change.
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