Before you start #
Availability and permissions
- No account is required for phone or email support. In-app requests need access to the website.
Have these ready
- Note the website name, screen and the result you expected.
What to do #
- For public support, use the phone or email links at the bottom of this guide.
- While editing, use I need help! in Setup, Your website or Studio. Follow the dialog’s save behavior and choose the topic that fits.
- Explain the problem, affected page and desired result. Include a safe screenshot if useful.
- For optional design review, use Ask Keystone to review (optional) in the final setup step. This is separate from publishing.
- Keep working from the saved draft when safe. Check the request or conversation for follow-up.
What to know #
Never send passwords, card information, secret keys or private access tokens. A public screenshot can expose more than the error itself.
What success looks like #
Support has the right website context and you can return to your saved work.
If something goes wrong #
- If you cannot sign in or the in-app request fails, use the public support contacts instead.
To share a specific section, use the # link beside its heading and copy the address. To save or print this guide, use your browser’s Print command.