Read, reply to and handle website inquiries

Before you start #

Permission to view or respond to the selected website’s Inbox. Reply delivery requires configured email.

Select the right website. Treat inquiry details and attachments as private customer information.

Open Inbox (Website messages). Search or filter the list and open the intended conversation.
Review the original inquiry and its conversation history before replying. Check the sender and which website received it.
Use the supported reply action, write a helpful response and confirm sending only when ready. This sends email; saving website content does not.
When a customer replies to the conversation email address, inspect the same conversation for their message and any permitted attachments.
Mark the conversation handled when follow-up is complete. Reopen or change that status if more work is needed.

Incoming email matching and private attachments belong to that website; a conversation is not a marketing subscription.

A failed delivery is not a successful reply. Check the visible status and contact support if delivery remains uncertain.

The correct conversation contains your response and its handled status reflects the remaining work.

Missing inquiry? Confirm the website selection, filters and original form success before resubmitting.
Do not forward private attachment links publicly.

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