Before you start #
Availability and permissions
- A HIVE account. Team management needs the appropriate permission.
Have these ready
- Use a unique password and a private email inbox.
What to do #
- Open Account in the dashboard to access profile and logout controls. Review the security options currently offered for your account.
- Use the supported password reset when access is lost; never share passwords with Keystone or an agent.
- Before inviting a teammate, select the intended workspace and review their role and permission scope in Team.
- Keep store financial and integration actions with the website owner. Editing permission does not automatically grant refunds or merchant connection access.
- Remove or change access through the supported team controls when responsibilities change. Recheck that the person can no longer open protected screens or downloads.
What to know #
A hidden navigation item is not proof of permission. HIVE checks access again when actions and downloads are requested.
Guest order links, private attachments and exports can reveal customer information. Do not publish them in screenshots or support forums.
What success looks like #
Only intended people have access and the right website is selected before each action.
If something goes wrong #
- Access denied after a role change? Ask the owner to confirm current membership; do not work around it with another person’s login.
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