Before you start #
Availability and permissions
- Domain-management permission and access to its DNS host.
Have these ready
- Keep existing email and unrelated records intact. Have HIVE’s actual connection instructions open.
What to do #
- Check where the domain’s nameservers point. Edit DNS at that host, which may differ from the registrar.
- Compare the exact TXT ownership hostname/value with HIVE. Watch for a provider appending the domain twice.
- Check the supplied root and www web records for conflicting A, AAAA or CNAME entries. Change only the reviewed website records.
- Wait for propagation and re-run verification. If ownership works but web routing does not, check proxy behavior and conflicting web addresses.
- After routing verifies, use the HTTPS activation workflow and open the main address in a private tab.
- If still pending, contact Keystone with the domain, status and safe DNS screenshot. Do not send provider login credentials.
What to know #
Do not replace nameservers as a generic fix. A reviewed move to HIVE-managed DNS must preserve every unrelated service record.
What success looks like #
The domain verifies, HTTPS is active and both intended addresses reach the right site.
If something goes wrong #
- Avoid repeated contradictory DNS changes while a previous change is propagating.
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