Before you start #
Availability and permissions
- Permission to manage the website’s domains.
Have these ready
- Confirm the intended domain and a working alternative visitor address.
What to do #
- Open Your website → Website address and select the domain.
- Review the disconnect action and its explanation before confirming. Check what will happen to the main address and HTTPS routing.
- Disconnect through HIVE. This does not mean every external DNS record is automatically restored; review the displayed instructions and provider records.
- Once disconnected, use Remove from list if you want it hidden from the customer list. Its history remains behind the scenes.
- Open the working HIVE address and confirm your website and saved Studio work are still present.
What to know #
Removing a domain from the list is not deleting the website or erasing domain connection history.
If the domain should point elsewhere, make a separate reviewed DNS change with the correct owner/provider. Preserve mail records.
What success looks like #
The disconnected domain is hidden if requested and the website remains available at its intended alternative address.
If something goes wrong #
- Still forwarding? Review external DNS and the actual main address with support.
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