Before you start #
Availability and permissions
- Billing-management permission; store plan changes are owner-only.
Have these ready
- Select the intended website and review its current billing record before buying anything.
What to do #
- Use Billing → Subscriptions, Payments or Orders to review the records available to your role. Open the relevant invoice/receipt action to save a copy.
- In My websites, review each site’s plan and Pages+ packs separately. An additional standard website is $35/month; Pages+ is $15/month for ten additional editorial pages per pack on one website.
- The standard website plan is $59/month. The ecommerce plan is $69/month total or $690/year; an additional ecommerce website is $45/month. HIVE adds no store transaction fee; payment processors have their own charges.
- For an eligible store plan change, the owner uses Settings & connections → Review a plan change. Read the reviewed amount and timing before Apply reviewed change.
- Upgrades use a reviewed prorated amount; downgrades take effect at renewal and retain store data. Do not buy both a $59 and a $69 plan for the same website.
What to know #
Plan availability and purchase controls depend on the account’s current entitlement and billing setup. A demo entitlement does not create a real Stripe charge.
When the paid-through date ends, new store checkouts stop. The site, records and existing-order/refund tools are retained.
What success looks like #
You understand the website and amount affected before confirming a purchase or plan transition.
If something goes wrong #
- Unexpected charge or missing invoice? Contact support with the invoice reference, without card details.
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