Refund payments and return stock deliberately

Before you start #

Availability and permissions

• The website owner for financial actions; the original processor/account must support the refund.

Have these ready

• Review the original order, earlier refunds and the amount still refundable. Confirm whether any returned goods are sellable.

What to do #

1. Open the original order under Store → Orders. Check provider, account, payment state and existing refunds.
2. Choose Refund items for selected purchased items and quantities, with any Shipping refund · USD and a Reason. For the rest of the refundable order, use Refund remaining balance. Review the confirmation before submitting.
3. Wait for the recorded result. If pending or uncertain, use Reconcile refund on that existing refund rather than sending a second request.
4. After inspecting returned goods, use Restock returned items for the completed refund only if the items can be resold. A payment refund alone does not put goods back into sellable inventory.
5. If a shipping label is unused, handle its refund separately. Check whether it is requested, approved or rejected; requested does not mean the wallet was credited.
6. Review the order timeline and reports, including tax refund allocations retained from the original calculation.

What to know #

Cancellation, payment refund, label refund and inventory restocking are four different actions.

Refund through the original processor/account. Reconnecting another seller does not transfer an old payment.

If something goes wrong #

• Timeout? Keep the order open and check the existing refund before retrying. Never exceed the original captured amount.

Keep going