Process orders and understand their states

Before you start #

The website owner. The current Orders screen and its financial/fulfillment actions are owner-only.

Confirm the website and whether the order is simulation, provider sandbox or live.

Open Store → Orders. Search or filter for the intended order and open its detail.
Check payment status, purchased items/options, totals, shipping address and timeline before taking action. A browser return page alone does not prove payment succeeded.
Use internal notes to record operational decisions. Print the available packing slip when preparing a supported shipment.
Review the parcel and explicit label action. Buy/download a label only in the authorized environment and with merchant-funded postage. If uncertain, reconcile the existing purchase.
Update fulfillment based on actual events and tracking. Label created, shipped and delivered are different states.
For a cancellation or refund, follow the refund guide. Keep its payment, postage and stock decisions separate.

Initial scope does not include partial shipments or local pickup. Partial payment refunds are supported.

An expired store entitlement stops new checkouts after the paid-through date, while existing order and refund tools and records are retained.

The timeline, payment and fulfillment statuses accurately describe what happened.

Payment pending or uncertain? Check/reconcile the original attempt. Do not fulfill or start another payable attempt simply because the browser returned.

To share a specific section, use the # link beside its heading and copy the address. To save or print this guide, use your browser’s Print command.