Find confirmations, receipts and tracking

Before you start #

Access to the relevant store order or the shopper’s secure order-status link. Email delivery requires an approved sender configuration.

Treat order-status links as private: they grant access to that order’s information.

After checkout, read the actual payment state on the confirmation page. Pending is not paid; simulation and sandbox labels describe test transactions.
Use Download PDF receipt or View / print receipt on the confirmation page. Browser printing can save a PDF when supported.
Keep the secure order-status link to revisit the order and its latest supported tracking status. Do not post that link publicly.
Merchants can find the same order in Store → Orders and review notification/delivery states. Check failures rather than assuming email arrived.
When a shipment or refund is recorded, review the status and its notification outcome. Verify the recipient address before any authorized resend.

Transactional order messages do not subscribe a shopper to marketing.

Local simulations do not prove real email delivery. A test confirmation must not imply real payment or fulfillment.

The shopper can save a clear receipt and follow the order’s actual payment and shipment state.

No email? Check the saved address, junk folder and merchant delivery status. Contact support without sharing the private status link publicly.

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