Create and access your HIVE account

Before you start #

An email address you can access. Registration or an invitation must be available.

Have your business name ready. Use your own email, not a shared customer address.

A HIVE account lets you manage websites. Creating an account alone does not publish a website or activate store payments.

Choose Log in in the HIVE header. If you are new, choose Start your website to begin the account/plan journey. The registration screen is also available from the Register link below when registration is open.
Enter Name, Email Address, Password and Confirm Password. Choose Register. Use a unique password and keep it private.
If HIVE asks you to verify your email, open the verification message and follow its link. Check junk mail and use the verification screen’s resend option if needed.
If you received an invitation, open that invitation and sign in using the invited email. Accept only invitations you recognize.

Open Log in and use the email associated with your account. Complete any verification or security challenge shown.
Use Forgot your password? on the sign-in screen to request a reset. Open the newest reset message; expired links need a new request.
Open Account in the dashboard to find your profile and logout controls. Always sign out on a shared computer.

Your account can belong to more than one workspace. The website selector changes which business you are managing; check it before editing.

Open the dashboard and choose the intended website in the website selector or My websites.
If you have no website yet, follow Create your first website. If registration, your invitation or a paid plan is unavailable, contact Keystone rather than creating duplicate accounts.

You can sign in and select the correct website. A published website has its own visitor address, separate from your HIVE dashboard.

No verification/reset email? Check the spelling of your address, junk folder and most recent message. Ask support if it still does not arrive; never send your password.
No website or permission? Ask the workspace owner to confirm the invitation and role. Do not assume creating a second account restores access.

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