Before you start #
Availability and permissions
- The website owner and approved EasyPost merchant account capabilities. Funding/setup may be unavailable until provider approval.
Have these ready
- Know your shipping origin and review the provider’s account terms and funding requirements.
What to do #
- Open Store → Settings & connections and review Tax & merchant-funded shipping.
- If available, choose Set up merchant postage wallet. Enter the requested business phone and review EasyPost’s merchant terms before accepting.
- Complete the provider’s merchant account and funding steps only when you intend to do so. Funding is your responsibility; HIVE must not advance postage from its wallet.
- Before buying a label for an order, check wallet readiness, shipment address, package and selected service. Review the actual postage cost.
- Use the order’s explicit label-purchase action only when ready. If its result is uncertain, check/reconcile the existing purchase before trying again.
What to know #
PayPal and Square merchants do not need Stripe solely to fund postage. EasyPost approval for the merchant-funded model is a separate prerequisite.
Label created does not mean shipped. Label refund requested does not mean postage refunded. Track each state separately.
What success looks like #
Your store’s shipping account is ready for its permitted environment and you understand who pays postage.
If something goes wrong #
- Disabled setup button? Required provider capability is not enabled. Contact support; no paid account should be created silently.
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