Before you start #
Availability and permissions
- The website owner; configured Stripe Connect sandbox access.
Have these ready
- Use your store’s sandbox merchant account, separate from HIVE subscription billing.
What to do #
- Open Store → Settings & connections for the correct website.
- Choose Connect merchant account → Stripe. Review the sandbox seller consent and continue.
- On Stripe, verify the intended seller and review the requested access. Complete required test onboarding; do not enter real banking or identity information for a fictional test.
- Return to HIVE and inspect the Stripe card. Use Check connection to confirm current readiness.
- Use Disconnect to stop new payments through a connection. Reconnect through a new connection attempt if access was revoked.
What to know #
A saved connection is not proof that payments are ready. HIVE checks merchant capabilities and environment.
Sandbox success does not enable production selling. Do not paste platform secret keys into customer forms.
What success looks like #
HIVE identifies the intended sandbox seller and shows its verified connection state.
If something goes wrong #
- Unavailable setup or missing capabilities? Contact support with the visible status. Do not route store sales through HIVE’s own merchant account.
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