HIVE HELP CENTER · YOUR NEXT STEP, MADE CLEAR
A little guidance.
A lot you can do.
Build your website, make it yours and keep things moving. Clear instructions, real HIVE screens and a person to call when you need one.
Start small. Save your progress. Come back whenever you need a hand.
New to HIVE? Start here →Running a store
10 guides
Add and edit products
Create a complete listing with options, photos, stock and search previews, then control where shoppers can see it.
Read the guideConfigure shipping origin, packages and delivery options
Give HIVE defensible package information and clear shopper shipping choices.
Read the guideConfigure sales tax collection
Tell HIVE where and when you collect tax, then review retained calculations and reports.
Read the guideManage stock and measurement units
Record stock changes clearly and keep reserved items safe.
Read the guideControl drafts, visibility and archived products
Decide which listings shoppers can discover while retaining product history.
Read the guideCreate and use discount codes
Offer a percentage discount and verify its effect on the merchandise subtotal.
Read the guideProcess orders and understand their states
Keep payment, fulfillment, cancellation and tracking separate.
Read the guideRefund payments and return stock deliberately
Issue a full or partial refund without confusing money, postage or inventory.
Read the guideFind confirmations, receipts and tracking
Understand what shoppers receive and how to save a receipt.
Read the guideRead store reports and export results
Use consistent dates, filters and definitions when reviewing sales, refunds and tax.
Read the guideA REAL PERSON, WHEN YOU NEED ONE
Let’s work through it together.
Use I need help! inside HIVE to keep your question with the right website. Or contact Keystone directly.
Please keep passwords, payment details and secret keys out of your message.